14 Days Return Policy

Shipping Policy

At The Shearling Jacket, we are committed to delivering your orders quickly and efficiently while keeping you informed every step of the way. Please read our shipping policy carefully for complete transparency:

FREE SHIPPING

  • We offer free shipping worldwide on all orders.
  • For urgent orders, expedited shipping is available for an additional fee.
  • Expedited delivery takes 3–5 business days to arrive.

HANDLING AND TRANSIT TIMES

  • Handling Time: 2–3 business days (time required to prepare your order for shipment).
  • Transit Time: 1–2 business days for U.S.-based orders via expedited shipping.
  • ORDER CUT-OFF TIME
  • Orders placed before 12:00 PM (Central Time) will be processed the same business day.
  • Orders placed after the cut-off time will be processed the next business day.

ORDER CONFIRMATION

  • After placing an order, customers will receive a confirmation email with the order details and receipt.
  • If you do not receive this confirmation email, please contact our customer support team immediately to verify your order status.

TRACKING INFORMATION

  • Once your order is shipped, we will provide tracking details via email.
  • You can track your shipment at any time through the provided link.

DELIVERY PARTNERS

  • We partner with reliable delivery services, including FedEx, DHL, and Skynet, to ensure fast and secure shipping.

ACCURATE DELIVERY INFORMATION

To ensure timely and accurate delivery:

  • Provide your full permanent address, including correct zip codes and contact details.
  • Orders will not be shipped until you receive a confirmation email.

SHIPPING FROM MULTIPLE LOCATIONS

  • We operate with facilities in the United States.
  • All products are thoroughly inspected by our Quality Control Team before shipping, regardless of the location.

DELIVERY ISSUES

If you encounter any issues with your shipment:

  • Contact us immediately if your order is delayed or cannot be tracked.
  • In cases where the product is lost or undelivered, we will either:
    • Resend your shipment, or
    • Issue a full refund to your original payment method (credit card or PayPal).

ORDER PICKUP OPTIONS

  • If you cannot personally receive the order, you may authorize someone else to pick it up. Provide their details in advance so they can sign and accept the package on your behalf.

SHIPPING TIMES FOR THE U.S.

  • Expedited Shipping: 3–5 business days.

QUALITY GUARANTEE

We stand by the quality of our products. If you discover any defect or are unsatisfied with your purchase, refer to our Return and Exchange Policy for guidance.

Contact info

Address:  5900 Balcones Drive
City: Austin
State: Texas 
Zip Code: 78731

Customer service contact

theshearlingjacket@hotmail.com
Call at:  +1 775 986 5200