14 Days Return Policy

Return & Refunds Policy

At The Shearling Jacket, customer satisfaction is our top priority. We strive to deliver high-quality products and offer a hassle-free experience for returns, exchanges, and refunds. Please review our policy below:


Return and Exchange Policy

Eligibility for Returns and Exchanges:

  • Customers may request a return or exchange within 14 days of receiving the product.
  • Products must be unused, in their original packaging, and with all tags intact.
  • Customized or personalized items are not eligible for return or exchange.

Size Issues:

  • If the product does not fit and the issue is reported within 14 days, customers may request an exchange.
  • If the incorrect size was sent by our store, we will process a free exchange and cover the return shipping costs.
  • If the customer selected the wrong size, an exchange can be arranged, and the customer will be responsible for return shipping costs.

Damaged or Defective Items:

  • If a product arrives damaged or defective, customers must notify us within 24 hours of delivery by emailing clear photos of the issue.
  • We will replace the item or issue a full refund, including the return shipping cost, if the issue is verified.

Color Variations:

  • If the product’s color differs from its online representation due to an error, customers can request a replacement or refund by providing photos within 24 hours of delivery.

Refund Policy

Refund Eligibility:

  • Refunds are processed if:
    • The product is damaged, defective, or incorrect.
    • A return request is approved within the 14-day return window.

Refund Process:

  • Approved refunds will be processed within 10 business days after the returned product is received and inspected.
  • Refunds will be issued to the original payment method.

Order Cancellation Policy

Cancellations Before Shipment:

  • Orders can be canceled within 24 hours of placement for a full refund.
  • If the cancellation is requested after the order has been shipped, it will be treated as a return, and shipping costs will be the customer’s responsibility.

Shipping Costs for Returns and Exchanges

  • Initial shipping costs are covered by us for all orders.
  • Return or exchange shipping costs are the responsibility of the customer, unless the issue is due to a defect or error on our part.

Additional Notes

  • Returns will not be accepted for items that are worn, damaged, or missing tags.
  • Refunds and exchanges are not provided if a customer purchased a product simply to test it or because they changed their mind.
  • Customers are responsible for any regional customs fees or taxes associated with their purchase.

 

Contact info

Address:  5900 Balcones Drive
City: Austin
State: Texas 
Zip Code: 78731

Customer service contact

theshearlingjacket@hotmail.com
Call at:  +1 775 986 5200